Returns Policy & Customer Service


30-day money-back guarantee for any reason
For 30 days after the date of purchase, return your undamaged SoundZ product and receive a full refund for ANY reason.

Minimum 12-month warranty for quality-related issues
For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.

Reminder: Be sure to use your product as directed.

Free user support

Not sure how to get your SoundZ product to work properly? Contact our world-class, friendly support team for quick solutions.

Friendly reminder: When contacting us for help, be sure to have your please describe the problem and let us know your order number to avoid delays.




  • Our returns and exchange service is limited to all purchases made from Betron. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of SoundZ products is prohibited.)

  • Warranty-related shipping costs can only be covered in the country of purchase. If the product is taken outside the country of purchase, any shipping costs will be the buyer’s responsibility. 

  • If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.


Headphones/ Earphones and Bluetooth Speakers/Headphones/ Earphones

SoundZ warrants for 1 year to the original retail purchaser that the headphones shall be free against defects in materials or workmanship. Limitations to this warranty include cosmetic damage, broken hinges, water damage, and battery performance. Shipping the unit in for repair/replacement is the responsibility of the end user. If this product proves defective in either material or workmanship, SoundZ  at its option, will (a) repair the product, or (b) replace the product, at no charge for parts or labor. If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, SoundZ at its sole option may replace the unit with a current model of equal or greater value.


  • This limited warranty does not cover failure of the product resulting from misuse, abuse, accident, neglect, mishandling, or wear from ordinary use or environmental deterioration. Environmental deterioration includes exposure to moisture, extreme heat or cold, and sun damage.

  • This limited warranty does not cover ear tips, accessories, batteries, or headphone cable.

  • This limited warranty does not cover cosmetic damage.

  • This limited warranty does not cover consequential damage to other components.

  • This limited warranty does not cover signal reception problems and failures due to line power surge.

  • This limited warranty is null and void for altered products.

  • This limited warranty terminates if you sell or otherwise transfer this product to another party.